FAQ – Frequently Asked Questions

If you have an active subscription, you can access your digital content via the relevant magazine site. As a subscriber, you have access to:

• Premium (pv+) articles
• Digital editions of the magazine
• Downloadable magazine issues

If you have a pv magazine Germany subscription, please click here to read or download available issues. If you have a pv magazine Global subscription, please click here to read or download available issues.

Please note that digital magazine issues are not available through the shop website and must be accessed via the respective magazine site.

When you purchase a print and digital subscription, we will send you the most recently published issue by post as your first print issue.

Your digital access is valid for one year, starting on the date of purchase.

Your digital content will be available as soon as we have received and processed your payment. If you choose to pay by invoice, it may take a little longer. We first need to receive your payment and match it to your order before we can grant access. To help us process your payment as quickly as possible, please make sure to include your invoice number as the payment reference. If you pay instantly during checkout, your digital content will be available immediately.

If you are a bookstore ordering a subscription on behalf of your customer, please note that such orders cannot be placed through our online shop, as digital access is automatically granted to the person placing the order. Instead, please send your order to [email protected] and we will be happy to process it for you. We will then confirm the order and provide you with the corresponding invoice. Thank you for your understanding. We look forward to receiving your email.

Yes, you can purchase a subscription for someone else! Please note that digital access will not be activated immediately, as it needs to be set up manually.

Simply place an order for the subscription you would like to gift. If you choose a print subscription, the magazine will be delivered to the shipping address provided.

For digital access, please enter the name and email address of the person who should receive access in the field “Order notes” whilst placing the order. We will then set up their access manually as soon as possible.

As part of the relaunch of our websites, we introduced two different account types: Personal Accounts and Business Accounts.

Only Business Accounts are authorized to publish events and press releases.

If you already have an account and would like to publish events or press releases, please contact us at [email protected] or via the contact form available in the shop under My Account. We will update your account type. Please note that account type changes cannot be made by users themselves.

If you do not yet have an account, you can select your preferred account type during registration by ticking (or unticking) the “I am a business user” checkbox.

If you have purchased a single magazine issue, you can access it through your user account.

1. Log in to the shop.
2. Go to My Account.
3. Select Orders from the menu on the left-hand side.
4. Open the relevant order.
5. Within the order details, you will find a link. To read or download your magazine, please click the link next to “View Issue”.

You can also find you issue in our archive through “Magazine” on either www.pv-magazine.com or www.pv-magazine.de.

Your digital content will be available as soon as we have received and processed your payment. If you choose to pay by invoice, it may take a little longer. We first need to receive your payment and match it to your order before we can grant access. To help us process your payment as quickly as possible, please make sure to include your invoice number as the payment reference. If you pay instantly during checkout, your digital content will be available immediately.

1. If you receive an error message stating, “There was an error processing the payment: You passed an empty string for ‘payment method’…” when trying to pay for your order by credit card, it may be because the “Use a new payment method” box has not been selected. Please tick the “Use a new payment method” box and enter your card details. You should then be able to proceed with your credit card payment.

2. If you receive the error message, “There was an error processing the payment: the card’s postcode failed validation,” when trying to pay by card, please check that the postcode you have entered matches the billing details registered with your bank. Please make sure that the billing address, including the postcode, exactly matches the address associated with your card. Once the details have been corrected, you should be able to proceed with your payment.

If you continue to experience difficulties, please contact our support team at [email protected] for assistance.